Shipping policy

 

Shipping Policy

 

 

Order processing

 

All orders are processed after your purchase is confirmed.

For presale items, production begins after the presale window closes. Estimated shipping timelines are provided at checkout and in order confirmation emails.

You will receive email updates as your order moves into production and when your order ships.

 

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Shipping destinations

 

We ship to selected international regions.

Available destinations and shipping rates are shown at checkout.

If your country is not currently supported, you can join the international waitlist and we will notify you as shipping regions expand.

 

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Shipping rates

 

Shipping costs are calculated at checkout based on destination and order weight.

Any applicable import duties, customs fees, or local taxes are the responsibility of the recipient and are not included in the shipping cost.

 

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Tracking

 

All orders are shipped with tracking.

Once your order ships, you will receive a tracking number by email.

 

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Delays and lost parcels

 

We are not responsible for delays caused by carriers, customs clearance, weather, or events outside our control.

If your parcel is marked as delivered but not received, please contact the carrier first. If you need assistance, contact us and we will support you in raising a claim with the carrier.

 

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Address accuracy

 

Customers are responsible for providing an accurate shipping address at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

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Returns and shipping

 

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Please refer to our Returns Policy for full details.